![]() The smart card you are using may be missing required driver software or a required certificate. When I click on the “Details >” button I get this Smart card status: “A smart card was detected but is not the one required for the current operation. Shop computer accessories: USB adapters, cables, keyboards, mice, & more at Electronic Express. That leaves me with two button choices the “Cancel” or “Details >” button. I can log into AKO with the regular certificate (not the EMAIL one) but when I want to check my email on Enterprise (of course I select the EMAIL certificate), I get the “Please insert a smart card.” Window with the “OK” greyed out. I have had this issue on my home computer (laptop) now for three days. I know I could have contacted CW3 Michael Danberry privately via inbox but I hope an open forum would resolve this issue not only for me but for whoever else that may have or will experience this.
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